1. EXCHANGE DUE TO SIZE OR STYLE

If you selected a different size or style than the one you wanted, please contact us to check whether an exchange is available.

The request must follow the conditions and procedures provided by our team.

To help us process your request, please have the following information available:

• Order number;

• Name used for the purchase;

• Product you wish to exchange;

• Reason for the exchange.

The availability of the desired product or size will depend on the stock available at the time of the request.

2. DEFECTIVE PRODUCT

If you receive a product with a defect, please contact us as soon as you identify the issue.

To allow us to assess the situation, we may request:

• Order number;

• Photos or videos of the product;

• Description of the issue;

• Any other information necessary for the assessment.

After reviewing the situation, our team will provide the next steps to resolve the issue in accordance with applicable laws.

3. INCORRECT PRODUCT RECEIVED

Did you receive a product different from the one you ordered?

Don't worry.

Please contact us with your order number and, if necessary, photos of the product you received.

Our team will review the situation and provide you with the appropriate instructions to resolve the issue.

4. PRODUCT CONDITIONS

For exchange or return requests, the product must be sent according to the instructions provided by T SHOP+.

Whenever applicable, we recommend keeping the product in its original condition, including its accessories, tags, and any other items received with the order.

Please do not use, wash, alter, or damage the product before contacting us if you are considering an exchange or return.

Each request will be reviewed according to its specific circumstances and the rights provided by applicable law.

5. HOW TO REQUEST AN EXCHANGE OR RETURN

The process is simple:

1. CONTACT US

Send a message to our team through one of T SHOP+'s official communication channels.

2. PROVIDE YOUR ORDER INFORMATION

Provide your name and order number so that we can locate your purchase.

3. EXPLAIN THE REASON

Let us know whether your request is related to size, a defective product, an incorrect product, or another situation.

4. WAIT FOR OUR INSTRUCTIONS

Our team will review your request and, when necessary, explain how the product should be returned or exchanged.

5. SEND THE PRODUCT

If a return is required, please follow the instructions provided by our team.

6. COMPLETION

After receiving and, when applicable, reviewing the product, we will inform you of the next steps regarding the exchange, return, or refund.

6. REFUNDS

When a refund is applicable, it will be processed in accordance with applicable law and the payment method used for the purchase.

For payments made by credit or debit card, the refund process may depend on the procedures and processing times of the financial institution or card issuer.

For other payment methods, the refund will follow the procedures applicable to the respective payment method.

Our team will provide you with the necessary instructions throughout the process.

7. IMPORTANT

Before sending any product for an exchange or return, please contact T SHOP+.

Do not send products without first receiving instructions from our team.

This allows us to correctly identify your order and helps make the process faster and more organized.

8. NEED HELP?

If you need to request an exchange or return, we're here to help.

Contact us through our official communication channels and provide your order number.

T SHOP+

Your style. Your choice. Your moment.